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Passenger Tips

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Before Departure

 
To avoid problems at the airport make sure you have the following documents:
  • Plane ticket or e-ticket confirmation
  • Official photo ID (for Mexican citizens: passport, IFE credential, professional ID, military ID, or driver’s license)
  • International passengers should travel with passport and any required visas
 

Luggage

 
  • Identify your luggage with your name, address and telephone number 
  • Do not leave your luggage unattended
  • Do not leave your luggage with anyone, and do not agree to look after luggage belonging to a stranger
  • Do not accept gifts or packages from strangers
  • Ask airline about maximum weight for luggage and excess baggage charges
 

Check-in at airline’s counter

 
Domestic flights: You should check-in at least one hour before the time of departure
International flights: You should check-in at least 2 hours before the time of departure

Note: Please follow the instructions of your airline
 


Security

 
  • Check the list of prohibited items to avoid delays at security screening check points
  • Do not leave your luggage unattended
  • Do not leave your luggage with anyone, and do not agree to look after luggage belonging to a stranger
  • Follow the instructions of security personnel and airport signage
  • Use taxis and transportation authorized by the airport