In 2003, OMA began the design, implementation and certification process of a quality management system in accordance with the ISO 9001:2000 norm in order to increase company performance and offer passengers, clients, and airport users aeronautical services under quality standards recognized around the world.

Quality policy

To meet the needs of our clients in a timely and innovative manner, with quality and efficiency as a part of a process of continuous improvement.

Scope

OMA’s Quality Management System ensures the continuous improvement of processes such as:

• Services Administration: information for airport users, safety and security, and control.
• Administration and upkeep of facilities and equipment: Cleaning, supplies, conservation, and maintenance.
• Marketing of retail space and parking.

ISO 9001:2000 Certification

In November 2006, Lloyd's Register Quality Assurance recommended multi-site ISO 9001:2000 certification for all our airports. The certification includes services provided at our airport terminals including baggage and passenger screening, cleaning and maintenance of facilities, and parking operations.

Contact